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Stage One - "Full System Reset" or how to save £65

 

These are the instructions for resetting your sky + box when it stops recording or you replace the hard disk, I have used this on my own system and it works a treat.

 

1. Turn on your Sky + box

2. Press the "Services" button on your Sky+ remote

3. Select the option "System Setup"

4. Access the hidden menu by pressing "0 then 1 then select" on your Sky+ Remote

WARNING - The next Stage will result in you losing all previous recordings!!!

5. Select "Full System Reset" - (Please ignore all other options under this menu)

6. Allow the system some time to reset itself, and then it will turn off

7. Turn on the Sky Plus Box

8. Hopefully all recording problems are resolved - If not proceed to "Stage Two"

 

Stage Two


1. Remove Sky Plus Box "Mains Cable" - (either from wall socket or back of Sky + Box)

2. Hold down the "Left and Right Arrow Buttons" on the front of the Sky + Box

WARNING - The next stage will result in you losing all previous recordings!!!

3. Reconnect the power

4. Remain holding the "Left and Right Arrow Buttons" for around 30 seconds

5. The "Green Sky + Ring", on the front of the Sky+ Box should now light up

6. Release the "Left and Right Arrow Buttons"

7. Press Select on the front of the sky + Box

8. Now the System will "Format the Hard Drive" - The "Green Sky + Ring" will now spin backwards

9. Allow the system up to 10 minutes, and then it will turn off

10.Turn on the Sky Plus Box

11.Hopefully all recording problems are resolved - If not proceed to "Stage Three"

Stage Three


1. Remove Sky Plus Box "Mains Cable" - (either from wall socket or back of Sky + Box)

2. Hold down the "Backup Button" on the front of the Sky + Box

3. Reconnect the power

4. Remain holding the "Backup Button" for around 30 seconds

5. The lights on the front of the Sky+ Box should now light up

6. If your TV is connected to the Sky + Box, the following message will be displayed "Updating System Software"

7. Release the "Backup Button"

8. Allow the system up to 15 minutes, and then it will turn off

9.Turn on the Sky Plus Box

10.Hopefully all recording problems are resolved - If not you'll have to call Sky, and they'll promise to repair or replace it for £65


SPECIAL NOTE - If the following message is displayed - "Recording Interrupted" - when recording or live pause is attempted:

9 times out of 10 it means the "Sky viewing Card" IS paired with a Sky Plus Box - Just not the one your using!!!

8 comments

  • Last week I faced problem with my sky HD box. It locked up (no response to remote) as usual today, so powered off and on after 5 mins. at mains. Everything worked except there was no led's at all lit on the front panel. It's turned on in menu, even tried turning that off and on. Tried powering off a few times more but , even left power off overnight but no joy still looks dead. Tried to reset Sky planner, but not a full system reset. I was confused as there is coming no solution before me. I came through above instructions and also gone through www.fixithere.net/sky-customer-service/reset-sky-hd-box/. and it really proved me helpful in the solution of my problem.
  • Thank you very much for posting this information,it has enabled me to fix my Sky + box without calling in the engineer. My family think I am a genius. Alan Birch, Scotland.
  • Thank you so much. Sky suggested I upgrade to receive a new box - no way. I nearly bought a reconditio ned box, and then I came across this web page....It worked! My Sky+ box works like new. Thanks again

    Edited on Sunday, 16 July 2023 13:23 by Leigh.
  • Excellent post with many recovery options for a faulty sky box. I already knew stages 1 and 3 but not 2. Also worth mentioning is my reason for finding your site and an alternative method found in fixing the problem. My movie pictures were stretched and I thought it was a faulty sky box. That's how I found your site. However the problem was the TV and by pressing TV and the play button on the SKY remote I was able to fix the problem. Thanks again ps I have copied this to my own website. Admin and I have deleted the link you cheeky git!!
  • Cheeky git? I credited you with a link on my site to this post and my post was by no means a copy paste from yours it was 100% unique and also contained a 4th method you do not have.
  • Easy to do, I managed it whilst boiling eggs for breakfast, sky plus box stopped working with the remote yesterday, this has sorted it, my son will be very impressed with me when he comes back from work to find it working again, many thanks Carole x

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